Unlocking hidden value using customer communications


Presentation Unified Communications & Collaboration Theatre
UC Unified Communications AI Artificial Intelligence

Smartphones, social media, email and web chat connect customers with businesses, anywhere, anytime. But these communications tools have also raised expectations – catching many businesses by surprise.

Effective communication inside and outside the business is critical for success but it is difficult to bring together disparate systems and devices. Having an integrated approach to all your – communication touchpoints for voice, video, chat and contact centre provides the insight you need to keep up with ever-changing customer demands.

Discover how AI, Machine Learning and analytics on a single cloud communications platform can reveal valuable business insights and help you to connect with hard to reach customers.

What you will takeaway from this session:

  • Hear about how AI and Machine Learning is being used in contact centre technology
  • Understand what analytics are used to reveal valuable business insights
  • Hear about the projects helping 8x8 customers to improve interactions
  • Learn how 8x8 is empowering staff to collaborate faster and work smarter

Vice President of Contact Centre Product Management
Director, Data Analytics & Machine
more M30