Head of Business Solutions for Leeds Building Society. Passionate about delivering effective change, achieving operational efficiency through process reengineering and automation programmes with high stakeholder engagement.
30 years financial services experience covering high volume processing, underwriting and all aspects of customer servicing.
Process improvement, RPA automation and operational excellence are key passions, using innovation and intelligent investment to eradicate manual processes creating capacity for growth whilst reducing cost.
Proud Dad of two sons, I have a lifelong love of football (Leeds United), cycling and pretty much any sport.