IM & group messaging now available on Re:Call from TeleWare
communications technology business, TeleWare, has extended the
capabilities of its communications app, Re:Call, by introducing instant
messaging (IM) and group messaging.
provides a solution for
separating employees’ personal and business communications on the same
device. In response to requests from customers, TeleWare has now incorporated
IM and group messaging functions into Re:Call. Users will be able to send and
receive instant and group messages, with messages time stamped.
Building up a
significant userbase since launching last year, Re:Call is used by companies
across multiple disciplines. Due to its compliance capabilities, the app is used
within large financial organisations including Liberum and boutique firms such
as Marshall Sterling. Whilst businesses across all industries, including healthcare
and professional services, are enjoying the mobility it offers to employees.
Keeping employees connected
year marks five years since employees were given the legal right to request
flexible working from their employer. Fixed office hours have become a thing of
the past as a result of flexible working and, in turn, the importance of
employees staying connected to their colleagues has increased.
group messaging will allow users to create group conversations amongst
colleagues, customers and clients. IM for Re:Call allows users to send messages
in real time and view when a person is typing and has read the message.
Steve Haworth, CEO at TeleWare,
comments: “Consumer apps, such
as WhatsApp and Telegram, are commonplace in the workplace due to employee familiarity
and the always-on culture. Whilst these are convenient ways to quickly
communicate at all hours, these tools don’t offer the required security and
confidentiality needed for the workplace. Nor do they offer any division
between work and personal conversations.”
“Flexibility and employee mobility have become key business priorities as more
firms understand the benefits this brings them. We have introduced IM and group
messaging on Re:Call to help employees work flexibly, whilst also allowing them
to keep their business communications safe and stored in one place and separate
from their personal conversations. Helping employees take control of their
IM for Re:Call will be
rolled out to Re:Call users in May 2019. Group messaging will follow in June
TeleWare, a Microsoft Gold Partner in multiple disciplines, has
been a leading communications technology business for over 25 years. Its
customers include some of the world’s leading multinational and local financial
and professional services, IT, manufacturing, retail, health and public sector
organisations. Today, TeleWare technology is used by one in every three FTSE
100 financial services companies.
TeleWare has created single numbering solutions, pioneered
cloud-based recording solutions, is the world’s leading provider of SIM based
compliant recording and the only organisation to offer both SIM and app-based
compliant recording.This helps businesses meet regulatory and governance
requirements. TeleWare’s ability to help businesses route their communications
more effectively addresses fundamental customer experience and business
With innovation at its core, TeleWare designs and builds its own
software products in-house. TeleWare’s innovation resulted in 2 recent
Microsoft world firsts. By routing, recording and analysing a call through the
Azure platform in real time and in a fully compliant environment, it created a
paradigm shift in cloud platform capabilities. A month later TeleWare did this
again, being the first to migrate all fixed line operations to Azure.