Leading communications technology business, TeleWare, has extended the capabilities of its communications app, Re:Call, by introducing instant messaging (IM) and group messaging.

Re:Call provides a solution for separating employees’ personal and business communications on the same device. In response to requests from customers, TeleWare has now incorporated IM and group messaging functions into Re:Call. Users will be able to send and receive instant and group messages, with messages time stamped.

Building up a significant userbase since launching last year, Re:Call is used by companies across multiple disciplines. Due to its compliance capabilities, the app is used within large financial organisations including Liberum and boutique firms such as Marshall Sterling. Whilst businesses across all industries, including healthcare and professional services, are enjoying the mobility it offers to employees.

Keeping employees connected

This year marks five years since employees were given the legal right to request flexible working from their employer. Fixed office hours have become a thing of the past as a result of flexible working and, in turn, the importance of employees staying connected to their colleagues has increased.

Re:Call group messaging will allow users to create group conversations amongst colleagues, customers and clients. IM for Re:Call allows users to send messages in real time and view when a person is typing and has read the message.

Steve Haworth, CEO at TeleWare, comments: “Consumer apps, such as WhatsApp and Telegram, are commonplace in the workplace due to employee familiarity and the always-on culture. Whilst these are convenient ways to quickly communicate at all hours, these tools don’t offer the required security and confidentiality needed for the workplace. Nor do they offer any division between work and personal conversations.”

Haworth continues: “Flexibility and employee mobility have become key business priorities as more firms understand the benefits this brings them. We have introduced IM and group messaging on Re:Call to help employees work flexibly, whilst also allowing them to keep their business communications safe and stored in one place and separate from their personal conversations. Helping employees take control of their work/life balance.”

IM for Re:Call will be rolled out to Re:Call users in May 2019. Group messaging will follow in June 2019.

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Media contacts 

Harriet King at Milk & Honey PR: 020 3637 7310 or  [email protected]  

About TeleWare  

TeleWare, a Microsoft Gold Partner in multiple disciplines, has been a leading communications technology business for over 25 years. Its customers include some of the world’s leading multinational and local financial and professional services, IT, manufacturing, retail, health and public sector organisations. Today, TeleWare technology is used by one in every three FTSE 100 financial services companies. 

TeleWare has created single numbering solutions, pioneered cloud-based recording solutions, is the world’s leading provider of SIM based compliant recording and the only organisation to offer both SIM and app-based compliant recording. This helps businesses meet regulatory and governance requirements. TeleWare’s ability to help businesses route their communications more effectively addresses fundamental customer experience and business productivity challenges. 

With innovation at its core, TeleWare designs and builds its own software products in-house. TeleWare’s innovation resulted in 2 recent Microsoft world firsts. By routing, recording and analysing a call through the Azure platform in real time and in a fully compliant environment, it created a paradigm shift in cloud platform capabilities. A month later TeleWare did this again, being the first to migrate all fixed line operations to Azure.