Award-winning manufacturer of uninterruptible power
supplies (UPS) Riello UPS has introduced a five-year warranty as standard on
its entire range up to and including 3kVA.
Customers including IT resellers, data centre operators,
electrical contractors, and facilities managers will automatically benefit from
the extended warranty period, which applies to new purchases of all Riello UPS
single-phase units within the specified power range.
Eligible products include the popular Sentinel Pro (SEP)
and Sentinel Dual Low Power (SDH) online UPS ranges, along with the supplier’s
line interactive and offline UPS units.
It covers any mechanical faults or failures during the
first five years from the date purchase, significantly longer than the two or
three-year warranty periods typically available throughout the critical power
Leo Craig, General Manager of Riello UPS, commented: “A UPS
provides priceless protection against damaging IT downtime, so when a customer
buys from us they’re placing huge faith that our products are up to such a
“Warranties help provide that all-important peace of mind.
Extending ours to a full five years clearly demonstrates the complete
confidence we have in the exceptional reliability and long-lasting performance
of our UPS systems. That’s because we design and manufacture all the units we
stock, giving us ultimate quality control.”
The five-year warranty pledge is the latest in a series of
ground-breaking aftercare services provided by the critical power protection
Riello UPS is the first UK-based UPS company to commit to
both a guaranteed emergency response and fix time. Through its pioneering Diamond UPS maintenance
contract, customers are assured of a four-hour response plus a promise the fault will be
repaired inside a further eight hours.
Leo Craig added: “We believe in service level agreements
with substance, so if we fail to meet either of those challenging timeframes, we’ll put our money where
our mouth is and pay the customer compensation.”
In addition, replacement fans are automatically included in
Riello UPS maintenance plans, unlike most other providers, while advanced thermal imaging is
also featured as standard as part of all preventive maintenance visits (PMVs) too.
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Riello UPS’ new extended warranty
The standard five-year warranty is only applicable on new
purchases made direct from Riello UPS Ltd or its authorised reseller partners from 14th January 2019.
It is not available retrospectively. It applies to all UPS up to and including 3kVA (see full list
of eligible products below). Unless otherwise agreed, the warranty covers any mechanical
faults or failures experienced during the first five years from the date of despatch. Standard
Riello UPS terms and conditions apply.
The following Riello UPS products are eligible for the
standard five-year warranty:
Online: Sentinel Pro Sentinel Dual (Low Power)
Line Interactive: Net Power Vision Vision Rack Vision Dual
Offline / VFD (Voltage & Frequency Dependant): iPlug iDialog [excluding the iDialog Rack version]
About Riello UPS
Riello UPS Ltd is a leader in the manufacture of
uninterruptible power supplies (UPS) and standby power systems from 400VA to
6MVA. The company is part of the Riello Elettronica group which has support
offices in 80 countries.
Riello UPS products combine engineering excellence with
high-quality performance and energy efficiency, to enable reliable power for a
sustainable world. Its award-winning product range includes 22 solutions for
powering the smallest desktop PCs to the latest supercomputers used in advanced
data centre operations.
The UK branch of Riello UPS is located in Wrexham, North
Wales, where we operate from large purpose-built premises comprising office and
training facilities as well as a fully-stocked warehouse.
This enables an end-to-end service of comprehensive
technical support and fast product dispatch.
As part of the Riello Elettronica group, Riello UPS is an
official sponsor of the Ducati Corse MotoGP motorcycle racing team and a
partner of the Audi Sport Abt Schaeffler team in the FIA Formula E Championship
for electric cars.
For further information, visit www.riello-ups.co.uk