Riello UPS Reveals Five-Year Warranty Pledge

Riello UPS Reveals Five-Year Warranty Pledge

Award-winning manufacturer of uninterruptible power supplies (UPS) Riello UPS has introduced a five-year warranty as standard on its entire range up to and including 3kVA.

Customers including IT resellers, data centre operators, electrical contractors, and facilities managers will automatically benefit from the extended warranty period, which applies to new purchases of all Riello UPS single-phase units within the specified power range.

Eligible products include the popular Sentinel Pro (SEP) and Sentinel Dual Low Power (SDH) online UPS ranges, along with the supplier’s line interactive and offline UPS units.

It covers any mechanical faults or failures during the first five years from the date purchase, significantly longer than the two or three-year warranty periods typically available throughout the critical power protection industry.

Leo Craig, General Manager of Riello UPS, commented: “A UPS provides priceless protection against damaging IT downtime, so when a customer buys from us they’re placing huge faith that our products are up to such a crucial task.

“Warranties help provide that all-important peace of mind. Extending ours to a full five years clearly demonstrates the complete confidence we have in the exceptional reliability and long-lasting performance of our UPS systems. That’s because we design and manufacture all the units we stock, giving us ultimate quality control.”

The five-year warranty pledge is the latest in a series of ground-breaking aftercare services provided by the critical power protection specialist.

Riello UPS is the first UK-based UPS company to commit to both a guaranteed emergency response and fix time. Through its pioneering Diamond UPS maintenance contract, customers are assured of a four-hour response plus a promise the fault will be repaired inside a further eight hours.

Leo Craig added: “We believe in service level agreements with substance, so if we fail to meet either of those challenging timeframes, we’ll put our money where our mouth is and pay the customer compensation.”

In addition, replacement fans are automatically included in Riello UPS maintenance plans, unlike most other providers, while advanced thermal imaging is also featured as standard as part of all preventive maintenance visits (PMVs) too.

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Editor’s notes:

About Riello UPS’ new extended warranty

The standard five-year warranty is only applicable on new purchases made direct from Riello UPS Ltd or its authorised reseller partners from 14th January 2019. It is not available retrospectively. It applies to all UPS up to and including 3kVA (see full list of eligible products below). Unless otherwise agreed, the warranty covers any mechanical faults or failures experienced during the first five years from the date of despatch. Standard Riello UPS terms and conditions apply.

The following Riello UPS products are eligible for the standard five-year warranty:

Online:
Sentinel Pro
Sentinel Dual (Low Power)

Line Interactive:
Net Power
Vision
Vision Rack
Vision Dual

Offline / VFD (Voltage & Frequency Dependant):
iPlug
iDialog [excluding the iDialog Rack version]


About Riello UPS

Riello UPS Ltd is a leader in the manufacture of uninterruptible power supplies (UPS) and standby power systems from 400VA to 6MVA. The company is part of the Riello Elettronica group which has support offices in 80 countries.

Riello UPS products combine engineering excellence with high-quality performance and energy efficiency, to enable reliable power for a sustainable world. Its award-winning product range includes 22 solutions for powering the smallest desktop PCs to the latest supercomputers used in advanced data centre operations.

The UK branch of Riello UPS is located in Wrexham, North Wales, where we operate from large purpose-built premises comprising office and training facilities as well as a fully-stocked warehouse.

This enables an end-to-end service of comprehensive technical support and fast product dispatch.

As part of the Riello Elettronica group, Riello UPS is an official sponsor of the Ducati Corse MotoGP motorcycle racing team and a partner of the Audi Sport Abt Schaeffler team in the FIA Formula E Championship for electric cars.

For further information, visit www.riello-ups.co.uk

For further editorial information please contact:

Chris Owens | Riello UPS

Email: c.owens@riello-ups.co.uk
Tel: 01978 729 297 (Ext: 2224)

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