The Power of Communications Data to Drive Employee Productivity and Customer Engagement
Enterprises are adopting different ways to communicate and collaborate, but they often aren’t looking at exactly how these technologies work once they have been implemented. If you could analyse exactly how your employees talk to each other and how your customers interact with your business, imagine how you could increase productivity, save money and dramatically improve your internal processes.
This webinar will explore how gathering insights from communications data can increase productivity and give rise to greater operational efficiencies within organisations. The webinar will also examine case studies of how existing organisations are successfully using communications data to drive business improvement.
This session will cover the following topics:
- Trends in big data and data strategies
- How to store and manage communications data successfully
- How can you gain actionable insights to drive productivity?
About our speaker:
Bradlee Allen is Product Strategist for EMEA at Fuze, orchestrating product strategy for end-user experience, competitive differentiation and solutions positioning.
Bradlee joined Fuze in September 2014, where he helped shape the UK/EMEA business through a combination of business and technical knowledge to solidify Fuze’s presence in the region.
Before joining Fuze, Bradlee spent five years at Cisco Systems, working on the EMEAR Collaboration team focused on enterprise tools including Cisco Unified Communications Manager, Jabber, Telepresence, and WebEx. Before Cisco, he worked for Commerzbank, Barclays, and Global Crossing providing engineering support for various collaboration solutions.